Privacy Policy

At Hatom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when using our website, (Website). By using the Site, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you disagree with our policies and practices, do not use the Website. Hatom is compliant with the General Data Protection Regulation (GDPR).

Information Collect by Us

We collect information in the following ways:

  • Information provided to us: Information is collected through filling out forms or contacting us through the Website. This may include the user's name, email address, phone number, and any other information that the user chooses to provide.
  • Information collected automatically: Google Analytics and Hotjar are used to collect information about the user’s use of the Website, including the pages that are visited and their actions. Tracking pixels is also utilized to collect information about the Website usage. This information may include the user’s IP address, browser, and device.

How The User Information is Used

The information collected from user’s is used for the following purposes:

  • To respond to inquiries and provide customer service.
  • To improve the Website and our services.
  • To communicate with the user’s about our products and services.

Sharing The User’s Information

We do not sell or rent personal information to third parties. Information may be shared with third parties in the following circumstances:

  • With service providers: Information may be shared with third-party providers, who perform services on our behalf, such as hosting the Website or analyzing data. These service providers are required to protect the information and are not permitted to use it for any other purpose.
  • As required by law: Information may be disclosed if required by law or in response to a valid request from a law enforcement agency.

The User’s Rights and Choices

The user has the following rights and choices regarding their information:

  • Opt-out of marketing communications: The user may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or by contacting us at [email protected]
  • Access and update their information: The user may access and update their information by contacting us at [email protected].
  • Delete information: The user may request that their information be deleted by contacting us at [email protected]. Please note that certain information may need to be retained for record keeping purposes or to comply with legal obligations.
  • Object to processing: The user may object to processing your information by contacting us at [email protected].

Data Security

Reasonable steps are taken on our end to protect your information from unauthorized access, use, or disclosure. However, no website can eliminate security risks.

Changes to This Privacy Policy

Updates to this Privacy Policy may occur from time to time. Updates will be posted on this page and encourage the user to review this Privacy Policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at [email protected] or the following address:

Bill Clinton Blvd, BB V, NO.11
10000, Pristina
+383 (0) 44 666 707